Passes

We accept a variety of secure payment methods for ticket purchases, including Visa, MasterCard, American Express, Apple Pay, and Google Pay. We also have flexible payment options including Buy Now, Pay Later (where available at checkout).

All payments are processed through our trusted third-party provider via the online registration system.

Yes, onsite passes will be available for purchase; however, we strongly recommend registering in advance for the best pricing and to secure your spot as some events have limited availability.

Our policy is outlined in our Terms:

• Full Event Cancellation (by Departure)
  If the entire event is cancelled by Departure, ticketholders will receive a voucher/credit equal to the original purchase amount, usable toward a future Departure event.

   

  • No cash refunds will be issued.

     

  • Validity, transferability, and notice requirements are governed by Departure’s credit policy.

     

• Postponement or Rescheduling
  If the event is postponed or rescheduled, tickets will automatically transfer to the new dates.

   

  • Attendees may request a credit within 14 days of being notified.

     

  • No cash refunds will be issued.

     

• Partial Cancellations & Talent/Program Changes
  Lineup, speakers, artists, venues, and schedules are subject to change.

   

  • No refunds will be issued due to lineup or program changes.

     

• Force Majeure & Weather
  In the case of force majeure or severe weather, programming may continue in a modified format.

   

  • No refunds will be issued unless a full day of programming is cancelled, in which case a credit may be offered.

     

• Attendee Cancellations
  All sales are final.

   

  • No refunds will be issued if you choose to cancel your ticket.

     

• Transfers & Name Changes
  Tickets may be transferred to another person up to 7 days before the event, at no additional cost.

   

  • Transfer requests must be submitted in writing by the original ticketholder.

     

• No-Shows & Partial Use
  No refunds or credits will be provided for no-shows or for partial use of any ticket, badge, or credential.

If you lose your ticket, first try searching your inbox and spam folders for “Departure”; if you still can’t locate it, simply email hello@departureto.com with your full name, registration email, and approximate purchase date so our team can resend it, or alternatively, just bring a photo ID to the onsite Registration Desk for a manual lookup.